Travel Customer Care Centre 0860 737 775 or travelcare@brytesa.com

Travel Customer Care Centre 0860 737 775 or travelcare@brytesa.com

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Please note that once your claim has been registered and submitted; you will receive an email with your claim reference number. You must use your claim reference number in all correspondence with us.

 

All your details are saved when moving between steps and will be available on your return. If you need to submit further documentation or complete your claim submission at a later stage, please use the claim number provided to open your existing claim.

 

A list of the supporting documentation required for your claim, can be found under the relevant section if you submit your claim online. Alternatively, please read through the information below. You must, at your own cost, give us all proof that we ask for about the insured event. The list below is not exhaustive, and we may request further supporting documentation.

 

*All sections may not be relevant to your travel insurance cover.

*All documents requested below may not be relevant to your claim

  1. A copy of your public transport carrier ticket (air ticket, train ticket, bus ticket, cruise ticket, etc.);
  2. Letter from your bank, no older than three months, confirming your bank details;
  3. Copy of all receipts and itemised invoices you received from your travel agent, tour operator, travel supplier or travel wholesaler for your insured journey;
  4. Copy of your bank card statement reflecting the purchase of your public transport carrier ticket;
  5. Proof of your other insurance you may have.
  1. Comprehensive medical report from treating medical practitioner (diagnosis);
  2. Report from your local medical practitioner stating what treatment was received 12 months before
  3. the start date of the policy;
  4. Proof of costs incurred for medical expenses;
  5. Detailed description of the event that led you to seek medical treatment;
  6. Proof of cost of telephone calls;
  7. Details of your medical aid (if any);
  8. Copy of a valid driver’s license and blood alcohol results if the insured traveller was the driver in a motor vehicle accident.
  1. Medical reports;
  2. Death certificate showing the cause of death (if the claim relates to accidental death);
  3. Inquest and post-mortem reports when they become available (if the claim relates to accidental death);
  4. Police report if death is due to an accident. The report must include the name of the police station and reference number if death is being criminally investigated;
  5. Copy of valid driver’s license and blood alcohol results if the insured traveller was the driver in a motor vehicle accident.
  6. Copy of your bank card statement and letter from the bank confirming the outstanding debit balance on your card;
  7. Copy of police report and case number (for motor hijack only).
  1. Copy of receipts for expenses incurred;
  2. In the case of death, a copy of the death certificate indicating the cause of death and all medical reports;
  3. Proof of your positive infectious or contagious disease test result;
  4. Report from medical practitioner confirming that it was necessary for you to be quarantined;
  5. Copy of receipts for additional accommodation;
  6. Proof of flight penalties.
  1. Proof of deposits and payments made towards your travel costs;
  2. Proof of the non-refundable, unused portion of your travel costs that you cannot recover;
  3. Proof of refunds and vouchers, credits or coupons you received;
  4. Copy of your visa and proof of payment;
  5. Medical certificate or death certificate in the case of death;
  6. Letter from veterinarian confirming diagnosis, in-patient admission and number of days admitted;
  7. Proof of accidental damage to your immovable property;
  8. Copy of police report confirming theft of travel documents;
  9. Proof from the accredited educational institution confirming the date change and reason for the change;
  10. Proof from your employer that you were retrenched. The proof must show the date the retrenchment process started and the effective termination date;
  11. Proof of flight penalties and additional travel costs due to postponement of the insured journey;
  12. Proof of ticket change fees;
  13. Proof of accommodation expenses due to public transport carrier schedule change;
  14. Written confirmation from the organisation you work for that you had to cancel, change, or cut your insured journey short for operational reasons;
  15. Copy of police report indicating the date and time of damage to or theft of the rented car;
  16. Copy of receipt of the car rental contract;
  17. Proof of excess payment.
  1. Written confirmation from the consulate or embassy that your visa application was rejected;
  2. Proof of deposits and payments made towards your travel costs;
  3. Proof of the non-refundable, unused portion of your travel costs that you cannot recover;
  4. Written confirmation from the consulate or embassy that the processing of your visa was delayed;
  5. Proof of flight and accommodation penalties;
  6. Proof of refunds received
  1. Copy of the airline report or property irregularity report (this is the written acknowledgement of legal responsibility by airlines);
  2. Copy of the police or relevant authority report if the loss or theft or damage is not related to the public transport carrier;
  3. Any written settlement offer from the public transport carrier;
  4. A detailed description of missing personal belongings;
  5. For jewellery claims, original or certified copies of valuation certificates issued before the start date (or some other form of proof we agree to);
  6. Receipts for essential expenses you incur;
  7. Receipts for new items and quotes for replacement items;
  8. A copy of the stamped pages of the passport showing your departure and arrival dates;
  9. Proof of losses you suffered (for bank card fraud);
  10. Report from your financial institution (for bank card fraud)
  11. Proof of ownership of electronic items including laptops, tablets, notebooks, iPads, cameras, cell phones or similar equipment;
  12. Proof from your cell phone service provider that your phone has been blacklisted.
  1. Letter from public transport carrier giving reason for and the length of the travel delay;
  2. Copy of receipts for additional travel costs;
  3. Copy of receipts for essential expenses;
  4. Copy of police report confirming theft of travel documents;
  5. Repairers report if travel delay is due to mechanical breakdown of the motor vehicle in which you were travelling to the point from where your public transport carrier would depart;
  6. Letter from public transport carrier giving the reason for and the length of the missed connection at transfer point;
  7. Copy of receipt for additional parking costs;
  8. Copy of receipts or proof of payment for pre-paid event or activity;
  9. Copy of receipts for lounge access;
  10. Any written settlement offer or compensation from the public transport carrier
  1. Copy of any legal documents you receive, for example a lawyer’s letter, a letter of demand, a summons;
  2. A written description of the insured event;
  3. Any written settlement offer you may get.
  1. Copy of the police or relevant authority report;
  2. Copy of receipts for necessary and expected expenses you incur (for kidnap and wrongful detention).
  1. Written statement from an appropriate public authority confirming the reason and nature of the disaster;
  2. Copy of receipts for essential expenses incurred;
  3. Proof of flight penalties.
  1. Proof of losses you suffered;
  2. Police report;
  3. Report from your financial institution.
  1. Unused travel supplier or travel wholesaler tickets and vouchers;
  2. Proof of payments made to the travel supplier or travel wholesaler that you cannot recover;
  3. If no airline is involved, evidence of the travel supplier or travel wholesaler that is insolvent.
  1. Letter from the public transport carrier giving the reason for and the length of the delay;
  2. Any written settlement offer or compensation from the public transport carrier;
  3. Copy of receipts for expenses incurred
  1. Repairers report if car rental is required due to the mechanical breakdown of the motor vehicle in which you are travelling (local plan only);
  2. Copy of the police report indicating the date and time of damage to or theft of your car or the rented car;
  3. Copy of receipt or the car rental contract;
  4. Proof of excess payment;
  5. Proof from a medical practitioner that you were unfit to drive your rental car (for return of rented car).
  1. Proof of payment for repair costs to skis, snowboards, bindings, ski or snowboard and ski poles;
  2. Proof of payment for winter sport equipment you hire or own that is lost, stolen, damaged or delayed after your arrival;
  3. Proof of payment for the remaining number of days on your ski pass;
  4. Medical certificate confirming illness or injury that resulted in unused ski hire, ski lessons and ski lift pass costs booked and paid for in advance;
  5. Proof of piste closure for more than 12 hours due to too much or not enough snow;
  6. Written proof from the resort that an avalanche or landslide delayed your arrival or departure.
  1. Comprehensive medical report from treating medical practitioner (diagnosis);
  2. Written confirmation from the cruise liner that it did not dock at a port due to a natural disaster or bad weather conditions.
  3. Proof of losses suffered.
  1. Letter from the public transport carrier giving the reason for and the length of the air space closure;
  2. Any written settlement offer or compensation from the public transport carrier;
  3. Proof of your original itinerary;
  4. Proof of deposits and payments that you cannot recover;
  5. Proof of additional expenses for alternative travel arrangements;
  6. Proof of additional car parking costs;
  7. Proof of cost of telephone calls.
  1. Letter from the veterinarian confirming diagnosis, in-patient admission and number of days admitted;
  2. Receipts from veterinarian for the treatment;
  3. Letter from the public transport carrier giving the reason for and the length of the travel delay;
  4. Proof of extra kennel or cattery fees.
  1. Copy of your card statement showing the purchase you made;
  2. An itemised receipt from the retailer showing the purchase you made;
  3. Copy of police report if your purchase was stolen.
  1. Copy of police report;
  2. Copy of our Standard Bank credit, Visa, and cheque card statement reflecting the withdrawal

To make claiming easier and quicker, please ensure you follow these steps:

  • Register your claim and receive your claim reference number for all future correspondence
  • If you are not able to upload your documentation or complete the claim questionnaire at the time of registering your claim, save your submission and return at a later date to complete your claim.
  • All the required information can be found under the relevant section if you submit your claim online. Alternatively, the required information can be found in the policy wording.
  • In addition to the information required for your specific claim, please also have the following documentation in support of your claim:
    1. A copy of your travel insurance certificate;
    2. A copy of your public transport carrier ticket (air ticket, train ticket, bus ticket, cruise ticket, etc.);
    3. Letter from your bank, no older than three months, confirming your bank details;
    4. Copy of all receipts and itemised invoices you received from your travel agent, tour operator, travel supplier or travel wholesaler;
    5. Copy of your bank card statement reflecting the purchase of your public transport carrier ticket;
    6. Proof of your other insurance you may have.
  • If you don’t have all the requested documentation, you may submit the claim. However, we may not be able to assess the claim until the necessary documentation has been provided. Once you have submitted a claim, a claims assessor will contact you to advise what is outstanding.

 

Please note: If you need to update your claim or upload extra information, please enter your claim number under “Existing claim” when you return to this website and continue with your claim submission. Do not start a new claim as this will duplicate your claim and cause delays in processing your claim.

 

Don't have a policy number?

If you are claiming against the automatic cover provided by your bank, please select “Programme selection” and complete all the required information.

If you cannot locate the policy number provided to you for your Leisure policy, please contact the Bryte Customer Care Centre for further assistance.  provided to you when you bought your travel insurance policy

 

I have registered a claim online, what now?

Once you have registered your claim online, you can download the information you have provided as proof of your claim.

 

Please do not complete a new claim form once you have already registered and submitted your claim. If you have not heard back from a claims assessor or received written communication from our claims department regarding the next steps, or request for further information, please contact us on travelclaims@brytesa.com, using your claim reference number in the subject line.

 

Need help?

For help with a claim please contact us during business hours or leave a message after hours.

 

 

© 2024 Bryte Insurance Company Limited a Fairfax Company Reg. no. 1965/006764/06. Licensed Insurer and authorized FSP (17703)
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