We have suspended the issuing of new policies and cover to Russia, Belarus, and Ukraine with effect from 17 March 2022. All policies issued will be endorsed to exclude cover to these countries.

We will continue to monitor the situation and update the market accordingly. Our thoughts are with all those impacted by this conflict.

When a travel supplier or travel wholesaler declares insolvency we either refund you for the portion of your loss that you will not be refunded by the travel supplier or travel wholesaler if the insured journey is cancelled before the start date, OR the extra costs you incur to return to South Africa if the insured journey is cut short because of the insolvency of your travel supplier or travel wholesaler.

It is important to note, that if you buy a travel insurance policy after the travel supplier or travel wholesaler applied for business rescue, administration, or a similar legal process, we do not provide cover.

We do not pay for the insolvency of any travel agent, tour operator, tour organiser, booking agent or consolidator responsible for booking your travel or accommodation; or any third party who is not a travel supplier or travel wholesaler.

Subject to terms, conditions and exclusions

COVID-19

Please review our COVID-19 FAQs for more information on our policies respond